PAYMENT

Payment can be processed with Visa, MasterCard, American Express, Diners, and other forms of payment that we can indicate you by contacting us at info@cuazar.com. You can also choose to pay with PayPal.

We make sure our website is 100%secure. All credit/debit card transactions on this site are processed using Payu and PayPal, a secure online payment Gateway.

GUARANTEE

Our products are made in Colombia by the most qualified artisans. We develop our color palette and tones in leather swatches  to guarantee an exclusive color chart, we are precise and pay high attention to detail, showcasing the characteristics of each product. However, the calibration of each monitor is different and we can not guarantee that your monitor will display the colors with complete accuracy.

We value leather and wood because they are organic materials with natural and irregular markings, that is why we use them in our designs in order to make them more exclusive. As time passes variations in the appearance may occur, this is part of the beauty and originality of the product.

After receiving the product you have 48 hours to report any damages in the manufacture of the product, please contact us immediately at the following email address: 

info@cuazar.com, indicating the fault or damage  as well as  your personal information.

In case of a problems with the packaging or shipping, you must notify the courier company at the time of receipt of the order. We will carefully review the returned product and will notify you by e-mail within a reasonable time to proceed with the replacement and shipping of the product. We will assume the shipping costs.

We offer a guarantee of 6 months. In the event of any damage of our products contact us at info@cuazar.com where we will give you instructions on how to proceed with the repair.

EXCHANGES AND RETURNS

We do not give refunds.

If you wish to make a change in the product you must contact us at info@cuazar.com in a time period of maximum seven days and assume the shipping costs.

We will respond as soon as possible. Please be mindful that the product must be in the same condition as it was received.

CARES

Do not use water to clean our products. To clean and maintain our products you must use a suitable and recommended professional leather and wood cleaning product.

Keep products away from strong sun exposure, rain, heat, and moisture.

SHIPPING

We ship our products WORLDWIDE.

National
FREE shipping to all locations in COLOMBIA.

Cuázar subcontracts  TCC to deliver your packages. 

TCC is the carrier responsible for deliveries.

The estimated delivery time is 1 to 3 business days.

International

The shipping cost  varies according to the country of delivery. International shipments are made through the courier service DHL. You can track the status of your shipment with the guide number you will receive when your purchase is accepted. The delivery time is 3 to 8 business days.

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